Refund/Return Policy
Last Updated: 21 November 2023
1. Return Period
Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Return
To be eligible for a return, the item must be unused and in the same condition as you received it. It should be in the original packaging.
3. Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
4. Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
5. Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use.
- CD, DVD, VHS tape, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
6. Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
7. Late or Missing Refunds
If you have not received a refund yet, check your bank account again, then contact your credit card company as it may take some time before your refund is posted.
If the refund is still not received, please contact your bank. Processing times may vary before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at info@aarambh.org.in.
8. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@aarambh.org.in and send your item to:
Aarambh Creative Services Private Limited
20, Chauhan Bhawan, Village- Baunamau, Post- Thana, District- Unnao, Uttar Pradesh, India 209801
10. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be informed about your return.
11. Shipping
To return your product, mail it to:
Aarambh Creative Services Private Limited
20, Chauhan Bhawan, Village- Baunamau, Post- Thana, District- Unnao, Uttar Pradesh, India 209801
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over ₹75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
This policy ensures that customers understand the terms under which refunds and returns are processed and includes clear instructions for handling exchanges, late refunds, and shipping details.